G4S - Frequently Asked Questions (FAQs)
Link Asset Services (formerly known as Capita Asset Services)
34 Beckenham Road
Tel: Within the UK 0871 664 0300, or from outside the UK +44 (0)371 664 0300. Calls cost 12p per minute plus your phone company's access charge. Calls outside the United Kingdom will be charged at the applicable international rate. Lines are open between 09.00 - 17.30, Monday to Friday excluding public holidays in England and Wales.
What do I do if I move home?
If you move home you will need to inform our registrars of your new address
You will need:
- Shareholder's full name and current registered address
- Shareholder investor code
- You will find both of these on a share certificate, recent dividend voucher or any of our other correspondence
What do I need to do if I change my name?
If you change your name, please write to our registrars with details of your new name and previous name. You should attach a copy of your marriage certificate or your change of name deed together with your share certificate(s) and any unpaid dividend cheques in your old name. The registrars will then reissue them.
If you have also changed your address, see 'What do I need to do if I move home?'.
How do I report the death of a registered holder?
If you are administering an estate, you may need to transfer the shares into the names of the beneficiaries or sell the holding. The first step is to write to our registrar, they will then place a temporary marker on the register to ensure that wherever possible, they do not issue further dividend payments in the shareholder's name. They will also send you the forms that you will need to complete.
Please contact our registrars in writing or by phone so they can guide you through the process.
I've lost my dividend cheque - how do I get a replacement?
If you lose a dividend cheque before you have had a chance to pay it into your bank account, please contact our registrars in writing. The registrars will then be able to reissue you with a replacement cheque. Please note that there may be an administration charge.
My dividend cheque is out of date.
If you send the out-of-date cheque to our registrars they will reissue it. Please note that there may be an administration charge.
Can I have my dividends paid into my bank account?
This is possible with most bank or building society accounts in the UK. It is sometimes referred to as a 'payment instruction' or 'dividend mandate'. Mandating your dividends is easy - the dividend will go into your account on the payment date and payment information about the dividend will be sent to you at your registered address.
Shareholders can also update their mandate via www.signalshares.com. They will do everything to register your mandate request in time for the next dividend. However entitlement to a dividend is usually calculated one or two months before the dividend is actually paid. If your request is received after this time, you will receive your dividend by your existing payment method, but they will ensure that your instruction is registered for the subsequent payment.
Can I take my dividends as shares rather than cash?
Yes – G4S operates a DRIP (dividend re-investment plan). Visit our Dividend Information page for more details.
How do I transfer my shares?
If you want to give or sell your shares to someone you know, you can transfer your holding using a 'stock transfer form'. You can download the stock transfer form from the Link Asset website.
Once you have completed and signed the form, please return it to Link Asset Services by post.
My share certificate has been lost/stolen - how do I get a replacement?
If you have lost your share certificate you will need to inform our registrars as soon as possible. This can be done by telephone or in writing. Link Asset Services will then be able to guide you through the process of obtaining a duplicate certificate. Depending on the value of the shares represented by the share certificate, a fee may be payable.