Engaging with our stakeholders

Our key stakeholders are those who most materially impact our strategy, or are directly impacted by it. Engagement with stakeholders is essential for G4S, given our role in society, the global nature of our business and our substantial workforce.
People at desk in training course

Understanding stakeholders’ interests helps us define our strategic priorities and guide our initiatives and remuneration policies. We run a formal exercise every two years to identify our material CSR priorities.

how we engage



Key Stakeholders

How we engage

Key areas of interest

Our response and KPI's


social matters

Our employees touch the lives of others every day, providing crucial services to help keep society safe and secure.

Operations which promote secure and stable communities

CSR Materiality Review with key stakeholders (see pages 36 and 85)

Community engagement programmes

Substantial tax and economic contributions

Government relationships and parliamentary engagement

NGO and UN agency engagement

Industry forums

People and Values

Ethical and sustainable business practice including:

Health & safety

Human rights

Anti-bribery & corruption

Employee standards and behaviour 

Slavery and Human Trafficking Statement

UN Global Compact: Communication on Progress

Global employee engagement survey

Values awareness and training programmes

Engagement with Parliamentary committees

Industry forums including: International Security Ligue, British Security Industry Association, Confederation of British Industry

MP engagement and site visits, especially to custodial detention facilities 



Through understanding our customers’ needs we can offer value-added, innovative, cost-effective security solutions and build enduring relationships.

Consultative approach to selling and bidding for contracts

Proactive relationship management

Bidding processes

Customer service

Net promoter score 

Quality and price of service delivery

Expertise innovation

Health & safety

Business ethics 

1.1% underlying revenue growth in 2018

Almost 49,000 customers surveyed using net promoter score in 2018, with positive results in all markets (2017: 24,000)

Feedback from unsuccessful contract bids 



The company actively seeks to engage with shareholders on a regular basis.

One-on-one meetings between management and shareholders

Group investor meetings hosted by management

Results announcements and trading updates

Participation in investor relations association and best practice events

Annual governance meetings with the Chairman and ad-hoc meetings

CSR updates with the Chair of the CSR committee

Annual General Meeting 

Financial performance

Strategic direction and coherence

Governance and risk management 

CEO and CFO met with shareholders representing
over 67% of the share register and 163 institutions

1.1% underlying revenue growth in 2018

£474 million underlying Adjusted PBITA in 2018

£453 million underlying operating cash flow in 2018

Dividend of 9.70p per share in 2018 



With 546,000 colleagues, G4S is one of the world’s largest private sector employers. Our success is underpinned by the way we lead and engage with our people. 

HR core standards set the framework for employee engagement

Onboarding, induction and refresher training

Local and global meetings

Biennial global all-employee and senior management engagement surveys

Trade unions, works councils and employee representative forums

Newsletters, videos, employee self-service portals, and intranets

Specific campaigns on health & safety, our values and Speak Out whistleblowing arrangements

Values recognition schemes 

Company performance
and plans

Compensation and benefits

Training and career development

Health & safety

Human rights

Values, CSR and recognition 

Implemented action plans based on responses from
428,000 employees who competed the global engagement survey in 2017

Increase in overall favourable responses from 82% (2015) to 84% (2017)

Feedback from consultation committees and works councils

Nominations for employee recognition awards

Reduction in staff turnover from 25.3% in 2017 to 24.7% in 2018

Fatalities due to road traffic and workplace incidents down around 67% since 2013 



We have a responsible purchasing policy consistent with our business ethics.

We purchase goods and services from more than 40,000 suppliers

Contract and relationship management

Supplier Code of Conduct

Purchase to Pay process 

Supplier performance – service delivery and product quality

Payment terms

SME engagement

Rationalised suppliers

Commitment to the UK Prompt Payment Code

Member of the UK Government Contract Finder portal to promote use of SME businesses

Slavery and Human trafficking statement  

Our Slavery & Human Trafficking Statement describes the actions we have taken to help prevent modern slavery.

Clare Spottiswoode

Corporate social responsibility

The Group’s approach to corporate and social responsibility is now firmly embedded in the Group’s business processes, from employee recruitment and supplier management to bidding and contract delivery.

CSR Report